Children's Soft Play

Frequently Asked Questions

What products does Children’s Soft Play UK offer?

Children’s Soft Play UK offers a range of products including ball pits, soft play step and slides, soft play rockers, and play mats, designed to stimulate children’s imaginations and encourage active play.

Are the products at Children’s Soft Play UK safe for children to use?

Yes, all products at Children’s Soft Play UK are designed with safety in mind and comply with relevant safety standards to ensure the well-being of children during play.

What age range are the products suitable for?

Our products cater to children of various ages, from infants to toddlers and beyond, providing age-appropriate play experiences for different developmental stages.

Do I need to assemble the products myself?

All soft play products come ready made

What materials are used in the construction of the products?

We prioritise the use of high-quality, child-safe materials in our products, including non-toxic plastics and soft, durable fabrics, to ensure both safety and longevity.

Do you offer international shipping?

Yes, Children’s Soft Play UK offers international shipping to many countries worldwide. Shipping costs and delivery times may vary depending on the destination.

Can I return or exchange a product if I’m not satisfied with it?

Yes, we have a hassle-free return and exchange policy. If you’re not satisfied with your purchase for any reason, you can return it within 30 days for a full refund or exchange.

How do I clean and maintain the products?

Our products can be cleaned with mild soap and water, and should be dried thoroughly before storage.

Do you offer discounts for bulk orders?

Yes, we offer discounts for bulk orders. Please contact us for further information,

Are the products at Children’s Soft Play UK suitable for use in commercial settings?

Yes, many of our products are suitable for use in commercial settings such as daycare centres, preschools, and indoor playgrounds.

Are the products at Children’s Soft Play UK eco-friendly?

We strive to minimize our environmental impact by using eco-friendly materials and packaging whenever possible.

Are there any safety guidelines I should follow when using the products?

Yes, safety is our top priority. Please read and follow all safety guidelines and instructions provided with each product to ensure safe and enjoyable play for your child.

Are there any restrictions on where I can set up the products?

Our products are designed for indoor use and should be placed on a flat, stable surface away from hazards such as stairs, sharp objects, and electrical outlets.

Are there any age or height recommendations for the products?

While our products are designed for children of various ages and sizes, we recommend checking the product description for specific age and height recommendations to ensure a proper fit and safe play experience.

What payment methods do you accept?

We accept a variety of payment methods, including credit/debit cards, PayPal, and other secure online payment options. Choose your preferred payment method at checkout.

Do you offer product warranties?

Yes, many of our products come with manufacturer warranties to cover defects in materials and workmanship. Check the product description for warranty information specific to each item.

Can I track the status of my order online?

Yes, once your order has been shipped, you will receive a tracking number via email. Use this tracking number to monitor the progress of your delivery online.

Are there any rewards or loyalty programs for frequent customers?

Yes, we offer rewards and loyalty programs for frequent customers. Earn points with every purchase and redeem them for discounts, free products, and other exclusive rewards.